RETURN
We want you to be completely satisfied with your purchase on Christmastreesusa.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be
- Unused and in the same condition that you received it.
- It must also be in the original packaging.
- Ensure you enclose the correct and complete item.
- Final sale items are not returnable.
To start a return, you can contact us at info@christmastreesusa.com. Unauthorized return packages will be refused. Items sent back to us without first requesting a return will not be accepted, shipping charges are not refundable.
You can always contact us for any return questions at info@christmastreesusa.com.
CANCELLATION AND MODIFICATION
How do I change or cancel my order?
If you change your mind about your purchase, please contact us at: info@christmastreesusa.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be canceled and modified within 24 hours of placing the order. After this period of time, the order is locked for processing and can no longer be canceled.
How long does a replacement or return take to process?
We review claims within 24 business hours. After determining that your order qualifies for a replacement or exchange, replacement generally takes 7 – 14 business days to arrive.
Can I exchange my purchase for something else?
At this time, we cannot process exchanges.
How to process a return?
Although we wish you loved your purchase, we understand if it just wasn't right for you.
But in case a customer wants to return the item, please don't hesitate to email us at info@christmastreesusa.com. Our support team will be always available to help you.
However, please note that only broken, mistaken items, or any mistakes from our side can be applied to this return. You after that can get a refund or a replacement following your consent and our commitment. Out of those aspects ( customer orders the wrong size, just doesn't like the color, or just doesn't want it anymore), return is unavailable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@christmastreesusa.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@christmastreesusa.com and send your item to the return address on the label.
Shipping
To return your product, you can send an email to info@christmastreesusa.com to provide details on returning the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Note:
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for a refund.
Feel free to email us at info@christmastreesusa.com to get the best support in real-time for your demands.
Returns
If you're not satisfied with an item that you purchased on christmastreesusa, you can initiate a return within 30 days of delivery for a refund.
To be eligible for a return, your item must be in the same condition that you received it.
Once a product has been returned, as soon as it is delivered to the return address a full refund will be processed.
Refund Timeframe
Once a product is returned and accepted at the return address the customer will be fully refunded, funds may take up to 5- 7 business days to appear in your bank account.
If a product is damaged or you are unhappy with the product please contact info@christmastreesusa.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
Address: 665 Washington Street, Unit 904, Boston, Massachusetts 02111, United States.
Phone: +1 202-552-9982
Email: info@
christmastreesusa.com
