FAQs
Frequently asked questions
When should I order for Christmas?
Timing depends on the exact item, supplier and delivery destination. Before ordering for a specific date, email info@christmastreesusa.com with the product link, your destination and the date you need it. We do not guarantee a single Christmas delivery deadline for the whole catalog.
Where do orders ship from?
Orders ship directly from third-party suppliers. Our Austin business mailing address is not a dispatch warehouse. Items in the same order can ship separately.
How long does delivery take?
Handling and transit times vary by product and destination. Review the delivery information for your selection and our shipping policy. Contact us before purchasing if the estimate is unclear.
How much is shipping?
Shipping charges for your selected items and delivery address are shown at checkout before payment. Some suppliers, products or destinations have different options.
Do you ship internationally?
International delivery is available only for products and destinations supported by the supplier. A country shown in the currency or country selector does not mean that every product can ship there. Please check delivery availability for your selected item and destination before ordering.
What is the return policy?
Our Return & Refund Policy provides 30 days from delivery to request a return, subject to its item conditions and exclusions. It includes a prepaid return label and no restocking fee. Please contact us for instructions before sending anything back.
What if a product arrives damaged or incorrect?
Email info@christmastreesusa.com with your order number and photographs of the product and packaging so we can review it under the return and refund policy.
Can I change or cancel an order?
Contact us as soon as possible. Changes depend on fulfillment status and cannot be guaranteed after an order enters fulfillment. We cannot redirect a package already in transit.
Are the trees real or artificial?
We carry artificial trees and other tree products. Read the selected listing to confirm whether a tree is artificial, fresh-cut or another type, along with its dimensions, lighting and included accessories.
How do I track an order?
Check your order and shipping emails for available tracking details. Email us with your order number if you need help checking a shipment.
How can I pay or contact you?
Available payment methods, currency, taxes and shipping charges appear at checkout. For help, email info@christmastreesusa.com or call (512) 814-7508.