Return Policy

We always try to make our product collection unique. We want to make you 100% satisfied with your purchases. Even if someone is disgraceful with your purchased products, you can return the product. By filling the following conditions, you will be enabled to return your products.

HOW LONG CAN I RETURN A PRODUCT?

We believe in 30 days return policy, which means you have 30 days from the date of purchase to return or exchange a product. To begin your return, please email us at info@christmastreesusa.com.

CAN I RETURN A PRODUCT AFTER USING THIS?

No, To be eligible for a return, your product must be in the same condition that
you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or evidence of the purchase.

HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?

Customers must return their product

  1. In-Store

or

  1. By Mail
  • For Defective Products: This happens when the product is incorrect, damaged by the carrier, or defective in another way
    = In the box 
  • Who will pay for return shipping?

      No Cost for Return Shipping
  • What is your restocking fee?

       No Restocking Fee
  • For customer remorse: This happens when a customer purchased the wrong product, it doesn't fit, or they no longer want the item
    = In the box 

ARE THERE ANY RETURNS OR EXCHANGES RESTRICTIONS??

To be eligible for a return or exchange, your item must be in the same condition as you got it, unworn or unused, with tags, and in its original packing. You’ll also need the receipt or proof of purchase.

Note: Shipping costs will not be refunded.

WHAT CAN I DO IF THE PRODUCT I RECEIVED IS DEFECTIVE OR DAMAGED?

Please check your order carefully before returning a product. If you have received a damaged or defective product, then you can exchange or return the product in that condition.
Please contact us at the email or call us immediately to inform us about your damaged or defective product condition for return or exchange.

 

Please check your purchase upon arrival and inform us as soon as possible if the item is faulty, damaged. So that you can exchange or return the product.

If You want to return your product please contact us by mail or call us. The time it takes for your returned merchandise to reach you may vary depending on where you reside.

EXCEPTION/NON RETURNABLE ITEMS

Certain categories of items that you cannot return, such perishable goods (such as food, flowers, or plants), bespoke products (such as customized orders or personalized items), and personal care goods (such as beauty products) (such as beauty products). We also do not accept refunds for dangerous items, flammable liquids, or gases. Please get in contact if you have questions or issues regarding your specific item

HOW CAN I EXCHANGE MY PRODUCT?

Returning the item you have and then making a separate purchase for the new item is the quickest approach to ensure you receive what you want.

Please get in touch with us if you would like to request a return. If you are accepting all the conditions above, you must return your product.

Contact Info:

Email: info@christmastreesusa.com 

Phone: +1 508-375-8713

Address: 665 Washington Street, Boston, MA 02111, United States.