We always try to make our product collection of the highest quality. We want to make sure you are 100% satisfied with your purchases. If you are dissatisfied with your purchased products, you can return them by satisfying the following requirements.
HOW LONG CAN I RETURN A PRODUCT?
We offer a 30 day return policy, which means you have 30 days from the date of purchase to return or exchange a product. To begin your return, please email us at firstname.lastname@example.org.
CAN I RETURN A PRODUCT AFTER USING IT?
No, To be eligible for a return, your product must be in the same condition that
you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or evidence of the purchase.
HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?
Customers must return their product
- By Mail
- For Defective Products: This happens when the product is incorrect, damaged by the carrier, or defective in another way = In the box.
- Who will pay for return shipping? There is no cost for Return Shipping.
- What is your restocking fee? There is no restocking fee.
- For buyers remorse: This happens when a customer purchased the wrong product, it doesn't fit, or they no longer want the item = In the box
ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?
To be eligible for a return or exchange, your item must be in the same condition as you got it, unworn or unused, with tags, and in its original packing. You’ll also need the receipt or proof of purchase.
WHAT CAN I DO IF THE PRODUCT I RECEIVED IS DEFECTIVE OR DAMAGED?
Please check your order carefully before returning a product. If you have received a damaged or defective product, then you can exchange or return the product in that condition.
Please contact us at the email or call us immediately to inform us about your damaged or defective product condition for return or exchange.
Please check your purchase upon arrival and inform us as soon as possible if the item is faulty, damaged. So that you can exchange or return the product.
If You want to return your product please contact us by mail or email at email@example.com. The time it takes for your returned merchandise to reach you may vary depending on where you reside.
EXCEPTION/NON RETURNABLE ITEMS
Certain categories of items that you cannot return, such as bespoke products (such as customized orders or personalized items). Please feel free to contact us if you have questions or issues regarding your specific item(s).
HOW CAN I EXCHANGE MY PRODUCT?
Returning the item you have and then making a separate purchase for the new item is the best approach to ensure you receive the product you want.
Please get in touch with us if you would like to request a return. If you are accepting all the conditions above, you must return your product.