Refund Policy

Refund and return policy

The short version

You have 30 days from the day your order arrives to request a return. We email you a prepaid return label, there is no restocking fee, and your refund goes back to your original payment method within 5 to 10 business days after we receive the item. Damaged or incorrect items are replaced or refunded without a return in most cases.

Return window and condition

Returns can be requested within 30 days of delivery. Items should be unused, in their original packaging, and in the condition you received them. Trees that have been assembled can be returned if they are disassembled and repacked.

How to start a return

Email info@christmastreesusa.com with your order number and the item you want to return. We will reply within one business day with a prepaid return shipping label and instructions. Returns sent without contacting us first cannot be guaranteed.

Damaged, defective, or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund, and in most cases you will not need to ship anything back.

Refund timing

Once your return arrives and is inspected, we issue your refund to the original payment method within 5 to 10 business days. If it has been more than 15 business days since we confirmed your refund, contact us and we will trace it with the payment processor.

Exchanges

The fastest exchange is to return the item you have and place a new order for the one you want.

What cannot be returned

Gift cards, and items clearly marked "final sale" on their product page. Using a discount code does not affect your return rights.